Important News for our Online Banking users!
Beginning March 1, your Image & Pass Phrase will no longer be displayed when you log in to Online Banking. We’re making it easier for you to access your account online, while continuing to protect you and your money with our powerful, multilayered security system.
Here’s how our powerful security measures work:
The access process begins with you typing in your correct Access ID and Password.
Then we check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to complete a Security Challenge to ensure your identity.
We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions.
Security you can check: Before entering your password or answering the Security Challenge, check your browser’s address bar. We’ve added an additional layer of security that shows if you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us. Here’s how the GREEN address bar may appear in your browser.
We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact us at 304-379-2265, or email help@clearmountainbank.com.
