Safety Stripe

CREDIT CARDS – Please note you are able to activate your personal credit cards online. For online account access on your personal credit card, you may enroll at https://onlinebanking.firstdata.com/ecs/clear-mountain-bank

 

Mastercard® Credit Cards!

24/7 Cardholder Service

Call 1-888-999-2242 (toll free U.S.) or 531-233-6197 (International) for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.

EMV Chip and Contactless Transactions

Your new card will include the latest chip technology including support for contactless transactions. Look for the contactless symbol on the payment terminal. Save time with every tap.

Safety and Security

Every chip transaction and every contactless transaction includes a unique code, helping to protect against fraud and keep your information safe.

New Online Account Access

Real-time credit card information, including transactions, pending activity, payment information, statements, custom e-mail alerts, plus you can sign up for e-statements and re-enroll for online access here.


Lost or Stolen Mastercard® Credit Card?

If you suspect fraudulent activity on your card, call cardholder services at 888.999.2242.


 

Frequently Asked Questions

Why am I receiving a new Credit Card?

Clear Mountain Bank is changing the credit card processor to better serve your needs. This change requires that a new card be issued.

Will my interest rate change as part of this conversion and card issuance?

No. Your interest rate and other terms in your account will not be changing.

Will I have a new PIN number so I can access cash with my new credit card?

You may select your unique PIN by calling the number on the activation label and choosing the correct option.

My existing card does not expire for quite a while; can I continue using my existing card until expiration?

No. Your existing card will not work after 5/23/2022. Instructions will come with your new card to ensure it is ready to use on or after 5/23/2022.

My spouse and I both have Clear Mountain Bank Mastercard credit cards, but I only received one card in the mail. Will my spouse be receiving a new card?

Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one billing statement, regardless of the number of cards on the account.

What do I need to do if I have preauthorized or recurring payments that are tied to my existing Clear Mountain Bank Credit Card?

To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant on or after 5/23/2022 with your new card number and expiration date.

Will I need to send my payment to a new location after the conversion?

The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to Clear Mountain Bank, P.O. Box 2711, Omaha, NE 68103-2711 after 5/20/2022, to ensure that your payment reaches the processor by your due date. If you pay this bill by check include your payment stub with your check and mail to Clear Mountain Bank, P.O. Box 2711, Omaha, NE 68103-2711.

I set-up my monthly Credit Card payment as an automatic ACH transfer, payroll deduction, or recurring transfer. Do I have to make any changes?

To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) on or after 5/23/2022, with your new card number and payment address Clear Mountain Bank, P.O. Box 2711, Omaha, NE 68103-2711.

Will my previous card history transfer to my new card so that I have access to the information if needed?

Your previous card history will be retained for customer service inquiries only. You will not be able to access statements/history online after 5/20/2022, therefore we recommend you save the statements to your computer or print hard copies before this date.

Will the fraud security alert phone number change?

Yes, the new number will be 1-833-763-2013. This is the number that will appear on your caller ID if we need to contact you regarding possible fraud activity involving your account.

 
 
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