Mobile Banking FAQ

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What is Clear Mountain Mobile?

Clear Mountain Mobile is our mobile service that brings banking to your phone. Clear Mountain Mobile allows you to monitor your account from your phone at any time.

Click on any question in the list below to skip directly to that question.

What can I do with Clear Mountain Mobile?

Clear Mountain Mobile allows you to:

  • View account balances
  • View transaction history
  • Transfer funds
  • Pay bills
  • Manage your Clear Mountain Bank debit cards

My phone doesn’t have internet access. Can I still use Clear Mountain Mobile?

Yes. All you need is a phone with text messaging.

How do I enroll for Clear Mountain Mobile?

Clear Mountain Mobile is available to anyone currently enrolled for our SmartLink® online banking service. To sign up for Clear Mountain Mobile, log on to SmartLink, select “SmartLink Options,” then click “Enroll Now” under Mobile Banking Profile. A text message will be delivered to your phone with easy instructions to activate your Clear Mountain Mobile Service.

Are there guidelines for creating account “nicknames?”

During enrollment, you are given the option of providing “nicknames” for your accounts. Choosing an appropriate nickname is especially important if you use the SMS text service for Clear Mountain Mobile because your HIST inquiries use the nickname. It’s also included in the account history message returned by the financial institution.

For this reason, this nickname should be as short as possible. There is a maximum of ten characters, and fewer than five is recommended if you plan to use the SMS text service.

An SMS text message can contain only 160 characters total. Using as few as possible in your account nickname helps to ensure that your account information will fit into a single message.

How do I access Clear Mountain Mobile?

Once you enroll for Clear Mountain Mobile, you’ll receive a text message with instructions on how to get started.

What phones are supported for Clear Mountain Mobile?

Any phone with text messaging capabilities can take advantage of Clear Mountain Mobile.

Is software required to be installed on my phone?

No software is required for Clear Mountain Mobile, unless you choose to download and install the optional Mobile APP.

How do I install the Mobile App?

When you sign up for Clear Mountain Mobile, a link is provided to download the APP that is compatible with your mobile device. iPhone, iPad and Android users can also download the App directly from the Apple® App Store or Android® Market.

Is Clear Mountain Mobile Secure?

Yes. A personal password and phone activation code keeps your information safe.

Text banking security:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent

Mobile Web and APPS security:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log on
  • Consumer’s private “picture and pass phrase” are displayed to protect against “phishing”

Can I use Clear Mountain Mobile on more than one phone?

Yes. You can add phones, change services or cancel at any time for the Clear Mountain Mobile setup screen.

How much does Clear Mountain Mobile Cost?

Clear Mountain Mobile is a free service — customers must first be enrolled for online banking. Message and data rates may apply.

Do I need Mobile Web access to use Clear Mountain Mobile?

No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and will soon be able to receive text alerts. Message and data rates may apply.

What types of devices can I use with Clear Mountain Mobile?

  1. Text Banking — Any text compatible mobile device
  2. Mobile Web Banking — Mobile phones with Internet access
  3. Mobile App — iPhone, iPad and Android users can install a mobile banking app

What types of accounts can I access with Clear Mountain Mobile?

Clear Mountain Mobile will provide access to the same accounts that are viewable through online banking including checking, savings, CD’s and loans.

Is there a wait period after enrolling?

No. Once you’ve enrolled and activated the service, Clear Mountain Mobile is ready to use.

What do I use for my Clear Mountain Mobile password?

The password used for Clear Mountain Mobile is the same as the password you use to log on to Online Banking. If you change your Online Banking password, your Clear Mountain Mobile password will also change.

Can I pay bills through Clear Mountain Mobile?

Yes. You can now pay your bills that you have already established within online bill pay right from your mobile phone. You must be enrolled for our online bill pay service to access this feature.

Mobile web service is required for this level of service. Message and data rates may apply. Not available with our Text Banking option.

Can I set up new payees through Mobile Bill Pay?

No. You can easily add new payees by logging on to our online bill pay service.

Key Commands for Text Message Banking/SMS

Simply text commands to us at 96924 using our short codes, as follows:

  • Text BAL to view your account balances.
  • Text HIST + “account nickname” to receive transaction history. You’ll set up your account nicknames during the enrollment process.
  • Text BRANCH to receive branch addresses.
  • Text ATM to receive ATM addresses.
  • Text STOP to cancel.
  • Text HELP to receive a list of these commands on your phone.

Feel free to contact us if you have any additional questions!

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iPhone® is a registered trademark of Apple Inc. All rights reserved.

iPad® is a registered trademark of Apple Inc. All rights reserved.


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Clear Mountain Bank Mobile Deposit Agreement
PLEASE CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE PROCEEDING:

This Mobile Deposit Agreement (the “Agreement”) is entered into by Clear Mountain Bank (the “Financial Institution”) and you (the “Consumer”). The Agreement governs your use of the Mobile Deposit Service offered by Clear Mountain Bank (the “Service”).By enrolling to use the Service, you agree to be bound by the terms and conditions contained in this Agreement:

  1. Description of Service. Mobile Deposit allows you to deposit money into certain Clear Mountain Bank accounts with your mobile device camera using the Mobile Application or “Mobile App”. To use Mobile Deposit, you must be a Clear Mountain Bank account holder and have agreed to the Online Banking and Mobile Banking User Agreements. You must have been a customer of the bank for at least 30 days and your accounts must be in good standing. An example of an account in “good standing” is an account that has not had excessive overdrafts. Customers with Start Fresh accounts are not eligible. Additional qualifications may apply. You may transmit deposits to us electronically only from a mobile capture device located in the United States.
  2. Fees. You may make 5 mobile deposits within a monthly statement cycle with no fee charged. If you have more than 5 mobile deposits there may be a fee to use this service. If applicable, you agree to pay the fee for the Service as set forth in our fee schedule and as may be changed from time to time. Internet data usage rates may apply from your Internet service provider or mobile carrier.
  3. Equipment. To use Mobile Deposit, you must have a supported mobile device, such as a smartphone or tablet that is compatible with the Mobile Deposit APP, with a camera and a supported operating system, have a data plan for your mobile device, and download the App to your mobile device. We do not guarantee that all mobile devices and operating systems are compatible with the Service.
  4. Types of Checks. You can only deposit checks using Mobile Deposit, however, there are some checks that you cannot deposit. These include:
    1. Checks payable to any person or entity other than you, or to you and another party.
    2. Checks containing any alteration of which you know or believe to be fraudulent or not authorized by the owner of the account on which the check is drawn.
    3. Checks that are not in original form with an original signature, such as substitute checks or remotely created checks.
    4. Checks drawn on a financial institution located outside the United States.
    5. Checks not payable in United States currency.
    6. Checks or items on which a stop payment order has been issued or for which there are insufficient funds.
    7. Checks with any endorsement on the back other than that specified in this agreement.
    8. Checks stamped with a “non-negotiable” watermark
    9. Checks that are postdated, display a future date.
    10. United States Savings Bonds
  5. Endorsements and Procedures. You agree to restrictively endorse any item transmitted through the Services as “For CMB mobile deposit only”, or as otherwise instructed by Clear Mountain Bank. You agree to follow any and all other procedures and instructions for use of the Services as Clear Mountain Bank may establish from time to time.
  6. Receipt of Deposits. We reserve the right to reject any check transmitted through the Service, at our discretion, without liability to you. Clear Mountain Bank is not responsible for processing or transmission errors that may occur, or for deposited items that we do not receive.
  7. Cut-Off Times for Deposits. Deposits sent using Mobile Deposit may be “submitted” any time of day, weekend, or holiday. However, deposits received by us after the daily cut-off time for electronic deposits will be processed the next business day, provided that the deposit meets all requirements. Deposits submitted on holidays or weekends will also be processed the next business day, provided it meets all requirements. The daily cut-off time for electronic deposits is 6 pm and is subject to change without notice to you.
  8. Availability of Funds Deposited. Funds deposited through Mobile Capture will be available in two business days including the business day the deposit is processed. For example: If a deposit is made and processed on Monday’s business day, your funds will be available to you on Tuesday’s business day. However, deposits received by us after the daily cut-off time, of 6 pm, will be processed the next business day, and funds will be available on the second business day. Deposits submitted on holidays or weekends will also be processed the next business day, and therefore funds would be available on the second business day. For example: If a deposit is made on Friday after 6 pm, your deposit will be processed on the following Monday’s business day, and your funds will be available on Tuesday’s business day.
  9. Image Quality. The front and back images of an item transmitted to us must be legible. Items with poor image quality may delay the deposit process, and you may be instructed to deposit the check using other methods. You agree that we shall not be liable for any damages resulting from items with poor image quality, including those related to rejection of, or the delayed or improper crediting of such a check, or from any inaccurate information you supply regarding the check or item.
  10. Errors. You must notify us of any errors, or suspected errors, related to the items deposited through the Service as soon as possible after they occur, and in no event later than 60 days after the related account statement is sent. You can contact us by calling 304-379-2265 or by visiting a branch. Unless you notify us within 60 days, the account statement containing the deposits made through the Services is deemed correct, and you cannot bring a claim against us for any alleged errors.
  11. Deposit Limits. We may establish limits on the number of checks and/or the total amount of checks deposited using Mobile Deposit. These limits may change from time to time without notice. Items transmitted that exceed your limits may result in a rejection of the deposit.
  12. Destruction of Original Check. Upon confirming that you received full credit for the check deposited, you must destroy the check after 14 days by shredding or other means, or clearly mark “VOID” or “Electronically Deposited” on the front and back of the check. This prevents the check from being presented for deposit another time. You agree never to re-present to us or any other party a check or item that has been deposited through the Service. You will be liable for checks that are presented and/or deposited more than once
  13. Indemnity. You warrant to Clear Mountain Bank that:
    1. You will only transmit eligible checks and items that you are entitled to, and ensure that all checks and items include all required signatures.
    2. Images will meet Clear Mountain Bank’s image quality standards.
    3. You will not transmit an image or images of the same check or item to us more than once and will not deposit or negotiate, or seek to deposit or negotiate, such check or item with any other party.
    4. You will not deposit or re-present the original check for deposit.
    5. All information you provide to us is accurate and true, and that all transmitted images accurately reflect the front and back of the check.
    6. You will comply with this Agreement and all applicable rules, laws and regulations.
    7. You will use the Services only for your own deposits.

    You agree to indemnify and hold harmless Clear Mountain Bank from any loss for breach of this warranty provision or the terms of this Agreement.

  14. Security of Your Mobile Device. You are responsible for (i) maintaining the confidentiality and security of your Mobile Devices, access number(s), password(s), security question(s) and answer(s), account number (s), login information, and any other security or access information, used by you to access the Service, and (ii) preventing unauthorized access to or use of the information, files or data that you store, transmit or use in or with the Service. You agree not to supply your Access Information to anyone and to immediately notify us if you become aware of any loss, theft or unauthorized use of any access information, including your Mobile Devices. We reserve the right to deny you access to the Service if we believe that any loss, theft or unauthorized use of access information has occurred.
  15. Limitations. When using Mobile Deposit, you may experience technical or other difficulties that are
outside the control of Clear Mountain Bank. We are not responsible for damages that you may incur as a result of these difficulties or unavailability of the Service.
  16. Changes to the Service. We reserve the right to terminate, modify, add and remove features from the Service at any time in our sole discretion. You may reject changes by discontinuing use of the Service. Your continued use of the Service will constitute your acceptance of and agreement to such changes. Maintenance to the Service may be performed from time-to-time resulting in interrupted service, delays or errors in the Service and we shall have no liability for any such interruptions, delays or errors.
  17. Termination. We may turn off the service to you if we suspect fraud, if you misuse Mobile Deposit, have excessive overdrafts or returned items or for other reasons at our sole discretion. If you wish to cancel the Service, you must notify Clear Mountain Bank, and you must also discontinue using the Service at that time. You may notify us by e-mailing us at support@clearmountainbank.com or writing to Clear Mountain Bank, PO Box 205, Bruceton Mills, WV 26525, or telephoning us at 304-379-2265.
  18. Ownership and License. You agree that Clear Mountain Bank and its Third Party Service Providers, including Fiserv Solutions, Inc., retain all ownership and proprietary rights in the Service, associated content, technology, and website(s). You agree not to copy, disassemble, decompile, or otherwise reverse engineer any part of the Service, including the App. You may use the Service only for your own benefit. You may not copy, reproduce, distribute or create derivative works from the content and agree not to reverse engineer or reverse compile any of the technology used to provide the Service. In the event that you attempt to use, copy, license, sublicense, sell or otherwise convey or to disclose the App or any other part of the Service, in any manner contrary to the terms of this Addendum, we shall have, in addition to any other remedies available to us, the right to injunctive relief enjoining such actions.
  19. Third Party Beneficiary. You agree that our Third Party Service Providers, including Fiserv Solutions, Inc., may rely upon the provisions of this Agreement, including its disclaimer of warranties and any limitations of liability and that such Third Party Service Providers are, for the purpose of this Agreement, third party beneficiaries to this Agreement with the power to enforce this Agreement.
  20. Checks Returned Unpaid. You are solely responsible for verifying that Checks that you deposit by using the Service have been received and accepted for deposit by Clear Mountain Bank. Clear Mountain Bank will provide you with notice of any deposits that it is unable to process because Checks were returned unpaid by the paying financial institution. You agree to accept such notices at your address on file with us.In the event that the Bank credits your account for a Check that is subsequently dishonored and returned, you authorize Clear Mountain Bank to debit the amount of such Check plus any associated fees from the account. To the extent that funds in your account are insufficient to cover such amount, we shall debit the deficiency amount from any of your other account(s) with the Bank in our sole discretion. Our right to charge your account(s) will apply without regard to whether the Check was timely returned or whether there is any other claim or defense that the Check was improperly returned.You understand and agree that since the original Check is your property, it will not be returned and Clear Mountain Bank may charge back an image of the Check, an ACH debit, or other electronic or paper debit, as applicable, to your account. You further agree that any image that we charge back may be in the form of an electronic or paper reproduction of the original Check or a substitute check.You may not use the Service to deposit a substitute check and you may not deposit the original Check through the Service or in any other manner if you receive a dishonored Check. You agree to comply with any additional instructions we may provide to you in connection with returned Checks.
  21. LIABILITY. WE ARE ONLY RESPONSIBLE FOR PERFORMING THE SERVICE AS EXPRESSLY STATED IN THIS ADDENDUM. THERE IS NO GUARANTEE THAT ACCESS TO THE SERVICE WILL BE AVAILABLE AT ALL TIMES AND WE SHALL NOT BE LIABLE IF YOU ARE UNABLE TO ACCESS THE SERVICE. THE SERVICE IS PROVIDED “AS IS” AND, EXCEPT AS PROHIBITED BY LAW, WE AND OUR THIRD PARTY SERVICE PROVIDERS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES CONCERNING THE SERVICE, APP, EQUIPMENT OR SOFTWARE, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF ANY PARTIES’ PROPRIETARY RIGHTS. IN NO CASE SHALL CLEAR MOUNTAIN BANK OR ANY OF OUR THIRD PARTY SERVICE PROVIDERS BE LIABLE FOR ANY LOSS OF DATA, PROFIT, GOODWILL, OR SPECIAL, PUNITIVE, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE SUFFERED BY YOU ARISING OUT OF OR RELATED TO THIS ADDENDUM, THE APP, THE SOFTWARE, THE EQUIPMENT OR THE SERVICE WHETHER OR NOT SUCH CLAIM FOR DAMAGES IS BASED ON TORT OR CONTRACT OR WHETHER WE HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF SUCH DAMAGES, EXCEPT AS MAY BE REQUIRED BY LAW. IN STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INDIRECT SPECIAL OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, CLEAR MOUNTAIN BANK AND OUR THIRD PARTY SERVICE PROVIDERS’ LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW.